LibrairieWilson & Lafleur
FAQ
You must first obtain our authorization before returning the ordered books. Please contact the bookstore at 514 875-6326 or 1 800 363-2327. Or by email at librairie@wilsonlafleur.com.
In all cases, return shipping costs are at the charge of the customer.
Shipping costs for delivery to Québec and Ontario include labour and packaging costs, plus postage. They are established according to the delivery address, the number of items ordered and the total amount of the order, before taxes and shipping costs.
For all deliveries outside of Québec and Ontario, transportation costs will be confirmed to you by email. You must send a quote request at the step of closing the sale. An email will be returned to you with delivery costs and a payment link.
Finally, it is possible to avoid delivery costs by collecting the books yourself at the Montréal bookstore or at the Wilson & Lafleur headquarters in Chambly.
Internet orders must be paid with a VISA or MASTERCARD credit card. If you have a customer account with us, you can charge your order to your account, from the website, by entering your customer account number at the payment step on the website.
When applicable, QST of 9.975% is billed to Québec addresses. (QST does not apply to the purchase of a book published with an ISBN number).
5% GST is charged to Canadian addresses.
No tax is charged to international addresses.
For international shipments, all customs fees or local taxes or handling fees from the carrier are the responsibility of the customer.
Orders are processed the same day when they are received before 12:00 p.m. After that, they are processed the following day.
The average shipping time is from 1 to 3 working days for deliveries in the province of Québec, and 2 to 5 working days for deliveries to other Canadian provinces.
Please contact the bookstore at 514 875-6326 or 1 800 363-2327. Or email us at librairie@wilsonlafleur.com.
Please contact the bookstore at 514 875-6326 or 1 800 363-2327. Or email us at librairie@wilsonlafleur.com.
Please contact the bookstore at 514 875-6326 or 1 800 363-2327. Or email us at librairie@wilsonlafleur.com.
The bookstore is in Montréal, on the ground floor of the Maison du Barreau:
Librairie Wilson & Lafleur inc.
445, Saint-Laurent Blvd., Ground Floor
Montréal QC H2Y 2Y7
The headquarters of Wilson & Lafleur is in Chambly:
Librairie Wilson & Lafleur inc.
1999, Patrick-Farrar Street
Chambly QC J3L 4N7
Please contact the bookstore at 514 875-6326 or 1 800 363-2327. Or email us at librairie@wilsonlafleur.com.
When a book offers a reduced price for students, it will be possible to fill out a form in the shopping cart where the student can enter their information to benefit from the discount.
The PDF books we sell must be opened with an e-reader such as Thorium Reader. They do not work with Acrobat Reader.
You must use:
On a computer:
- Cantook Web Reader
- Thorium Reader
On a phone or tablet:
- Cantook app for iOS and Android
- Thorium Reader
When purchasing, the procedure is as follows during our business hours::
1. After paying for the PDF book, you will receive a transaction confirmation email.
2. All our sales are reviewed by a bookseller. Only after this review will you receive a second email containing the download link and the password to unlock the PDF. This step may take a few hours.
3. The link will take you to the Digital Books section of your Wilson & Lafleur account.
4. Download the book file (*.lcpl) to your computer, in the folder where you wish to save it.
5. Open the book file (*.lcpl) with an e-reader such as Thorium Reader using the password sent in the last email to unlock the PDF.
6. You are now ready to use the PDF.